FAQ

        (Frequently Asked Questions)

 

one-of-a-kind?

Since all the jewelry is handmade, each item is very special + unique.   For example, the wood color, its shape and angles is different in every piece so that each piece is one-of-a-kind piece in the world.  

 

What is the shipping cost?

The shipping cost is $5.00 per item for Canada, USA, England and Japan.  $3.00 for the additional items.  For the other destinations, please contact us so that we can give you the cost.   Please note we are not responsible for any problems occurred during shipping once it's shipped.  

 

How long does it take?

If item is in stock we normally ship via FEDEX Service within 3 days after confirmation of the order.  If we do not receive the payment within 3 days we will cancel the order.  It normally takes 5-7 business days within North America if in stock.  For other destinations, please contact us for more information.  Please advise us if it is a rushing order.

 

What form of payment do you accept?

We accept VISA, Master Card and PayPal.  All in CAD.  

If paying by PayPal please contact us so that we can send you the payment method from PayPal.

 

Do you charge tax?

Tax is included in Canada.  Please note the customers are responsible for import fees, duties or VAT.     

 

What is the refund policy?

Returns are accepted for any reason within 7 days if it is kept as original accompanied by a sales receipt.  Some exclusions may apply.   Delivery charges must be paid by a customer.  Please keep the packaging as original.  Once we have checked the condition, we will then arrange the exchange or refund within 30 days.  We cannot accept any claims made after 7 days.      

 

Do you custom design?

Generally we do not custom design; however we are open for new ideas so please feel free to contact us if you have any questions.  

 

How do I care for jewelry? 

Since all our jewerly is made of natural wood, please avoid locations such as direct sunlight, extreme heat and/or exposed to water to avoid discoloration/damage.  Please do not use chemical surface cleaner or polishes.  If you like to have it refinish, use 600 degrees ( or more ) sandpaper gently sand the surface then put a little amount of vegetable or olive oil.  After 24 hours wipe the excess oil to finish.  Natural beeswax would also work for the protection.

*Please keep jewelry away from the reach of children.  

*Please do not put it in the mouth.  

*Please do not wear jewelry when working with machines or tools.  

 

What is your Privacy Policy?

To protect your privacy, deep forest will never give your personal information to third parties.  We will ensure that your information is protected.